If you fail to appear for or to complete an examination, no fees or charges will be refunded; however, a test registration may be transferred to a later administration if there is an illness or injury to you that prevents you from taking the test.
To request a transfer, send the following to FTCE/FELE Customer Service at the address listed in Contact Us:
A signed letter attesting to the illness or injury from a medical doctor, physician's assistant, or nurse practitioner on official letterhead stationery. Letters written on prescription forms are not acceptable; however, "return to work" authorization letters are acceptable if they include an "out of work" date range inclusive of the testing date.
FTCE/FELE Customer Service must receive the letter and the documentation of illness or injury within 15 calendar days after the missed test date.
If you are experiencing flu-like symptoms, you should not report to your testing appointment. For additional information, see the Flu/Pandemic Policy.