If you experience any issues or have any concerns about your testing appointment, please contact FTCE/FELE Customer Service no later than 7 days after your test date. You may contact FTCE/FELE Customer Service by phone, chat, or email.
If you would like to submit comments about your test appointment, go to www.fldoe.org/accountability/assessments/postsecondary-assessment/ftce 
and follow the "online survey" link to complete a Customer Feedback Survey. Your feedback will be analyzed by the Florida Department of Education and used for program improvement. Please note: You will not receive a response from this survey.
Comprehensive score reports are posted to examinee accounts within 4 weeks of the test date. See Scores for more information about score release, including score report dates.
See Understanding Your Scores for a detailed explanation of how to interpret your scores or information about the scoring and reporting process.
For any test, subtest, or section for which you received a "NOT PASS," you must wait 31 days to retake your test. For any test, subtest, or section for which you received a "PASS," you must wait three years to retake your test. For more information, review the retake policy 
.
