Contact Us

FTCE/FELE Customer Service

Contact FTCE/FELE Customer Service if you have any questions regarding the following topics:

  • Registering for a test
  • Scheduling a test appointment
  • Submitting an online payment
  • Changing a registration
  • Receiving a refund
  • Accessing your score report
  • Requesting duplicate score reports
  • Downloading test information guides
  • Registering for a score verification session
Send an e-mail request Email communication form
Send a chat request Live Chat:
This service is available when the "Chat Now" button appears in the lower right corner of your screen.
Phone number Telephone:
(866) 613-3281 (toll free) or (413) 256-2893

8:00 a.m.–6:00 p.m. eastern time, Monday–Friday, excluding the following holidays:
2018: Jan 1, Jan 15, May 28, Jul 4, Sep 3, Nov 22–23, Dec 24–25,
(Automated Information System available 24 hours daily)

If you are not satisfied with the support you receive, please ask to speak to a customer support supervisor.

Mailing address Mail:
FTCE/FELE Customer Service
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9018
For overnight delivery:
FTCE/FELE Customer Service
Evaluation Systems
Pearson
300 Venture Way
Hadley, MA 01035
uploading documents Submit Materials:
To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems

Alternative Arrangements

Alternative testing arrangements may be requested by an examinee with a disability or by nursing mothers.

Florida Department of Education

If you have questions about teacher certification rules, contact the Bureau of Educator Certification Link opens in a new window..

If you have questions about testing policy, contact the Office of Assessment:

We want to hear from you! Please take a moment to go to the Department of Education's website and complete the FTCE/FELE online survey Link opens in a new window.. Information you provide will be analyzed by the program managers and used to improve the program.